Wix Forms Not Sending to Your Email? Here's the Real Reason (and How to Fix It)

Ever wonder why your Wix form isn't landing in your inbox?

I spent hours scratching my head, trying to figure out why messages from my contact form weren’t showing up in my custom business email. I had used that same setup before, typing my email right into the form settings. Simple. Done.

But this time, the setting was gone.

No “Email Only” option. No place to plug in my address. Just... silence.

After digging around the dashboard (and nearly giving up), I found the hidden reason no one talks about. And If you're dealing with Wix forms not sending email, the issue might not be your inbox, it's likely the kind of form you're using.

Let’s walk through it.

The Hidden Truth: Wix Has Two Kinds of Forms

This is what trips most people up.

Wix doesn’t just have “forms.” It has two totally separate form systems, and they behave very differently.

1. Classic Wix Forms (also called Legacy Forms)

• Built into templates or added directly from the Wix Editor (not from the App Market)

• Includes a setting to send messages to any custom email (like contact@yourdomain.com)

• No collaborators or automations required

• Perfect for solo creators, bloggers, or small businesses

  
  

2. New Wix Forms App

• Installed via the Wix App Market

• Relies on Wix Automations to send form data

• Only sends emails to people added as collaborators

• Doesn’t support direct alias addresses unless added as a user

• Better for large teams or advanced workflows

Wix Forms Not Sending Email? Here’s Why It Happens

Here’s what usually happens:

• You install the Wix Forms App, thinking it’ll work like the old version

• You type in your custom email, expecting notifications to arrive

• Nothing shows up — and there’s no error message

  
  

It’s not broken. It’s just using a different system.

The Fix (You’ve Got Two Options)

Option 1: Use the Classic Form

This is the easiest fix if you're running a personal blog or solo project.

1. In the Wix Editor, go to Add → Contact & Forms

2. Choose a form not from the App Market (look for built-in templates)

3. Open Settings → Notifications

4. Choose “Email Only” and enter your preferred email address

   
   

Done. You’ll get every submission straight to your inbox.

Option 2: Using the New Form? Add a Collaborator

If you're sticking with the new Wix Forms App:

1. Go to your Wix Dashboard → Settings → Roles & Permissions

2. Add your alias or business email as a collaborator

3. Go to Automations → Form Submission

4. Set up the automation to send an email to that collaborator

   
   

It takes a few extra steps, but it works once everything’s in place.

Not Sure Which One You’re Using?

Here’s a quick way to tell:

• If your form has an Automations tab, it’s using the New Forms App

• If it has Email Notifications under Settings, it’s a Classic Form

Why This Matters

Wix is great for building a site fast. But if you don’t know which form system you're using, it’s easy to lose messages without even knowing.

So before you blame your email, check your form type.

This simple switch could save you hours of frustration (trust me, I’ve been there).

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